You haven't searched anything yet.
Job Summary
The front desk associate’s main responsibility is to provide an exceptional guest experience while completing Veridea’s sales-related requirements. The successful front desk associate will provide guests with concierge-like, solution-oriented service, while acting as an in-house sales representative.
Essential Functions
1. Act as a concierge for guests. Possess a knowledge of the local area and the community’s offerings. Interact with guests in a sincere, professional, and courteous manner, going above and beyond normal responsibilities to do whatever it takes to ensure absolute guest satisfaction.
2. Act as an in-house sales representative for the hotel. Engage with guests, capture relevant information, and distribute it to hotel management staff for contract negotiation.
a. Complete all reporting requirements issued by Director of Revenues and Sales.
b. Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate.
Operational Functions
1. Register and process guests promptly upon arrival and departure.
2. Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate.
3. Demonstrate a working knowledge of all services and facilities of the hotel.
4. Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue.
5. Receives and processes telephone and walk-in reservations accurately to ensure guest satisfaction.
6. Resolves guest issues, complaints, or problems going to any length to accomplish this.
7. Professionally and competently operates the telephone system according to Veridea standards.
8. Acts as manager on duty in the absence of management staff.
9. Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for employees and guests.
10. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken.
11. Proactively seeks out other duties and responsibilities to effectively benefit the operation of the hotel.
12. Maintains appearance in a clean and professional manner.
Qualification Standards
1. Be friendly and cheerful; interact easily with strangers.
2. Complete sales requirements.
3. Be solution-oriented.
4. Cooperate with and support others.
5. Observe, react quickly and adjust to different guest situations.
6. Quickly learn front desk technical procedures such as: check-in, check-out, selling skills, computer operation, telephone operations, etc.
7. Operate computer or cash register to handle monetary transactions and give correct change.
8. Work well on multiple tasks at the same time.
9. Cope with unusual circumstances, showing self-control during excitement.
10. Possess strong organizational skills and strong detail orientation.
11. Physically manipulate equipment such as: cash register, computer, credit card machines, telephone console/switchboard, calculator, etc.
12. Grooming must meet property standards.
13. Must be able to work weekends.
Work Remotely
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Benefits:
Schedule:
Work setting:
People with a criminal record are encouraged to apply
Experience:
Ability to Relocate:
Work Location: In person
Full Time | Part Time
$26k-35k (estimate)
03/24/2024
05/08/2024
The job skills required for Front Desk/Night Auditor include Credit Card, Accounting, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk/Night Auditor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk/Night Auditor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk/Night Auditor positions, which can be used as a reference in future career path planning. As a Front Desk/Night Auditor, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk/Night Auditor. You can explore the career advancement for a Front Desk/Night Auditor below and select your interested title to get hiring information.